Privacy

Last updated: 16 October 2026

Beyond Utility Ltd is responsible for the personal information described in this notice.

We're a company registered in Scotland (SC747627), with our registered office at 170b Great Junction Street, Edinburgh, EH6 5LJ.

For privacy enquiries, requests or complaints, please use the contact form on our website.

Information we collect

When you contact us about a project, we may collect your name, contact details, project location, photographs, plans, measurements and any other information you choose to provide.

We also collect limited technical information when you visit our website, such as browser and device details, IP addresses, pages visited and interactions with the site.

You are not legally required to submit a project enquiry. However, we need sufficient contact information to respond.

How and why we use your information

We use personal information to:

• Respond to enquiries, prepare quotations and complete projects. Our lawful basis is taking steps towards a contract at your request or performing an agreed contract.
• Manage correspondence, maintain business records and keep the website secure. We rely on our legitimate interests in running and protecting our business.
• Meet legal obligations, including accounting and tax requirements.
• Measure website performance and advertising effectiveness, as explained below. Optional analytics and advertising cookies use consent. For limited cookieless processing of personal data, we rely on legitimate interests, subject to applicable legal requirements.

Where we rely on legitimate interests, we consider the necessity of the processing and its potential impact on your rights.

Website analytics and advertising

We use Google Analytics and Google Ads to understand website activity and measure enquiries generated by advertising.

Our website uses Google Advanced Consent Mode. Google tags may send limited cookieless measurement signals even when you decline optional cookies. These signals can include technical information about your visit, device and interactions with the website.

If you consent, Google may also use analytics or advertising cookies to measure visits and attribute enquiries to advertising.

Our integration sends basic enquiry events and project categories, but does not intentionally send form answers, names, contact details, photographs or uploaded documents to Google. Enhanced conversions and personalised advertising are not enabled.

You can decline optional cookies without losing access to the website or enquiry forms. You can change your preferences using Cookie settings in the footer.

See our cookie information for further details.

Service providers and sharing

We use third-party services to operate the website and manage enquiries.

These providers may process personal information on our behalf or, where applicable, for their own purposes under their respective terms.

Some processing may take place outside the UK. Where UK data protection law requires safeguards for international transfers, we use applicable adequacy arrangements or appropriate contractual protections. You can request further information about relevant safeguards through our contact form.

We do not sell personal information.

How long we keep information

Enquiries that do not become projects are normally deleted within 12 months of the last meaningful correspondence.

Information relating to completed projects is retained for as long as reasonably necessary to manage warranties, maintain accounting and tax records, or establish, exercise or defend legal claims. Accounting records are generally retained for six years, unless a longer period is required.

Website security information is retained as necessary for security and operational purposes. Cookie preferences are remembered for up to 180 days. Further information about browser storage is available in our cookie information.

We review the information we hold and remove it when it is no longer needed.

Your rights

Under UK data protection law, you may have the right to:

• Access the personal information we hold about you.
• Ask us to correct inaccurate information.
• Request deletion or restriction of information in certain circumstances.
• Request a portable copy of information where applicable.
• Withdraw consent at any time where processing relies on consent.

Your right to object: You can object to processing based on our legitimate interests. We will consider your request and stop the processing unless we have compelling legitimate grounds to continue or need the information for legal claims.

We do not use enquiry information to make solely automated decisions that have legal or similarly significant effects on individuals.

To exercise your rights, please use our contact form. We may ask for information needed to verify your identity before responding.

Privacy complaints

If you have concerns about how we handle personal information, please contact us through our contact form, indicating that your message concerns privacy or data protection.

We will acknowledge data protection complaints within 30 days, investigate them without undue delay and explain the outcome. We will keep you informed where an investigation takes longer.

You also have the right to complain to the Information Commissioner's Office (ICO).

Changes to this notice

We may update this notice when our services, data processing or legal obligations change. The latest version will always be available on this page, with the date of the last update.